Upon completion of these materials, students will know what customer service is and the character traits of someone with good customer service skills.
Access to MyCareerTech materials requires that a teacher login or register; students never log in.
Lesson materials include:
Help educate students about what jobs might align with their interests, skills, and values.
MyCareerCorner is a series of short, 3–5-minute video Q&A from individuals across different careers and occupations giving insight and advice about their job, industry, and real-life professional experiences. Each MyCareerCorner episode includes an online activity that will challenge students to think deeper about the cluster and apply what they’ve learned.
Shelby Pennix gives advice for someone considering a career in mortgage banking, including the importance of work ethic, good financial planning, and building trust and loyalty to obtain repeat customers.
Manny Santana discusses his early work experiences, such as entry-level jobs and internships, that helped prepare him for his career.
Manny Santana talks about leading a sales organization of over 120 people. He also covers topics such as a typical day in the life of a salesperson and the importance of building customer service skills for a successful career in sales.
Michelle Krause discusses working in Operations for a small business and the various skills required to be successful.
Kevin Frodermann talks about the importance of problem solving in manufacturing to provide value to the customer and gives advice for those interested in a career in manufacturing.