Manny Santana talks about leading a sales organization of over 120 people. He also covers topics such as a typical day in the life of a salesperson and the importance of building customer service skills for a successful career in sales. Upon completion of these materials, students will understand the importance of customer service in the sales industry and identified a job that would give them exposure to customer service to build their skills.
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Career Ready Practices: CRP-8
Utilize critical thinking to make sense of problems and persevere in solving them.